GENERAL RULES AND CONDITIONS
1.1. By using, visiting or becoming a member of our website, Lunabet.com (the “Website”), you are deemed to have accepted the following items:
1.1.1. General Terms and Conditions on this page.
1.1.2. Privacy Policy.
1.1.3. Game rules.
1.1.4. The rules and conditions of all kinds of promotions, bonuses, special campaigns that you can find on the Website, which can be updated from time to time.
1.2. All of the rules and terms listed above are referred to as “Rules”.
1.3. Please read and understand the rules carefully before accepting them. If there is an item in our rules that you do not accept, please do not continue to use it by opening a player account on the Website (“Player Account”). Your continued use of the Website will mean that you accept the rules.
1.4. The Rules are valid from 01/01/2020.
2.1. The Website is regulated by the government of Curacao. This Service operates under the License No. 8048/JAZ issued to Antilephone, Authorized and Regulated by the Government of Curacao.
The Website is operated by Coinbar N.V., a limited liability company incorporated under the laws of Curaçao, having its address at Heelsumstraat 51, Curaçao and registered in the Commercial Register of the Curaçao Chamber of Commerce and Industry under number 148533 ( the”Company”)
2.2. The terms “us”, “our” or “we” or “Company” used in the terms and conditions refer to the Company.
3.1. Rules may be changed by us for a number of reasons, such as for business reasons, changes in laws and regulations or customer service. Current Terms of Use are available on the Website and their effective date is indicated here.
4.1. To bet and play games on the Website, you must open a Player Account.
4.2. Due to various legal and commercial reasons, it is not allowed to open a Player Account and use the Website from some countries. If you are in these regions, you should not open a Player Account or use the Website. It is your sole responsibility to inform yourself about the rules in your country that may prohibit you from registering and/or wagering on the Website.
4.3. You can get help from the support line to become a member of the Website or open a Player Account by clicking the “Register” button on the homepage.
4.4. When you open a Player Account, you will be asked for your contact information including your name, date of birth, address, telephone and e-mail.
4.5. You agree that you can earn and lose money by using the Website services (the “Services”).
4.6. Your account must be opened in your own name and with correct information. Each member can only have 1 account. Any other account you open on our site will be considered multiple registrations. Accounts that you have opened more than once will be closed by us immediately. All transactions made from more than one account will be voided and any winnings will be voided.
4.7. If you want to open another account, you must send your valid reasons in writing to our e-mail address: [email protected]. If it is concluded that the reason you want to open a new account is valid, you will be allowed to open a new account after the old account is closed.
4.8. You must protect your account information and keep it up to date.
5.1. It is accepted and guaranteed by you that the age limit is over 18 years old, the personal information you use when opening your account is correct, and the bank, credit card, online payment wallet accounts from which you will make your deposit withdrawal transactions belong to you and you are responsible. In case you make a false statement, our site has the authority to decide whether you can continue to use your account.
5.2. By accepting the rules, you allow us to check your personal information and contact information if needed.
5.3. While checking your account information, you may be restricted from withdrawing money from your account.
5.4. In some cases, you may be contacted and asked to provide information for identity verification. If the requested information is not provided, your account may be suspended or permanently closed until the requested information is provided.
5.5. If you can’t verify that you’re over the legal age, your account will be suspended. If it is proven that you are under the legal age limit while playing a bet or game, your account will be closed, all bets won will be voided and if withdrawals have been made, a refund will be requested.
6.1. Do not share your username and password with anyone after the account is opened. If you forget your password, you can get your username and password information to your e-mail address registered on our site by clicking the “Forgot Password” button in the login section. If you do not use your e-mail address registered on our site, you can get help from our support line to update your e-mail address. In order to update your e-mail address, you may need to verify your personal information and prove your information.
7.1. In order to bet and play games on the Website, you need to deposit money into your account.
7.2. Deposits and withdrawals can be made with various payment systems. Procedures, rules and conditions vary depending on the payment system.
7.3. By depositing funds into your account, you agree that you will not cancel or object to the deposit, and that you will refund and indemnify any unpaid deposits.
7.4. Your account is not a bank account. Therefore, there is no guarantee, insurance and sponsorship. It is not within the scope of any banking insurance system and it is not possible for you to earn interest income from the money deposited into your account.
7.5. We reserve the right to recalculate your account balance and bets, regardless of the amount won, due to multiple accounts, collusion, cheating, fraud, illegal activities or errors. If a situation is found against the rules, your earnings will be canceled, all your transactions will be considered null and your account may be closed.
7.6. It is your responsibility to report your gains and losses to the local tax authority and authorities.
7.7. You can withdraw money from your account at any time by providing the following conditions.
7.7.1. All deposits made to your account must be clean, no refund requests or objections, otherwise the payment request will be cancelled.
7.7.2. All checks must be completed by us to ensure that there are no illegal transactions on your winnings. You can only make withdrawals to accounts that belong to your name. If you request withdrawals to accounts belonging to someone else’s name, your membership may be suspended.
7.8. You must provide all necessary information regarding your withdrawal request. Your money transfer request is made with the payment system you have chosen. You are responsible for the information you specify in the withdrawal form. Before making a withdrawal request, you should make sure that your information is correct. In some cases, account confirmation may be required for the account you want to request a withdrawal for.
7.9. With the money you have deposited, you cannot make a withdrawal request without taking any action on our site. You must take a sports bet with a minimum odds of 1.10 %30 of the money you have deposited, and the sports bet coupon/coupons you have received must be concluded as a winner or a loser. If you are not betting on sports, you can complete your principal conversion by using 30% of your deposit amount in casino, live casino or virtual betting games. If you have not used a bonus with a wagering requirement and have completed your principal conversion, you can request a withdrawal.
7.10. Each member has to deposit money only to accounts opened in their own name. Payments made by a third party, friend, relative, spouse or family are not accepted. If such a situation is detected during the security checks, all earnings will be canceled and the deposit amount will be refunded. Authentication and account confirmation procedures can be applied for the return process.
7.11. In order to be able to withdraw money, if you are betting on sports, you must use 30% of the amount you have deposited, at odds of at least 1.10. For combined coupons, the odds of at least one match must be 1.10 or higher. If you are going to evaluate your deposit in casino, live casino or virtual betting games, you must bet 30% of your total deposit amount.
8.1. It is your responsibility to ensure that all your transactions are correct. You can access your transaction history through your account.
8.2. We reserve the right to cancel the transactions in whole or in part at any time. Transactions are not considered valid unless approved by us. If you have not received a confirmation email confirming the transaction, contact support.
8.3. The maximum profit from a single coupon is 1.000.000₺. (Sports betting, casino, live casino games, virtual bets and TV games are included in this rule.)
8.4. Once a bet has been confirmed, the transaction cannot be canceled without our written consent.
9.1. The following activities are prohibited on our site.
9.2. Necessary steps are taken by us to prevent and detect these activities and to identify related players. The Company is not responsible for the damages and losses that you or another player may suffer from collusion, cheating, fraud and illegal activities. The actions to be taken are at the discretion of the Company.
9.3. If you believe someone is engaging in collusion, cheating, fraud or illegal activities, you must notify us by email.
9.4. Our company reserves the right to share your identity information with the authorities, other betting sites and operators, online service provider and banks, credit card companies, electronic payment system providers and other financial institutions as a result of any suspected illegal or inappropriate activity and we will cooperate in investigating such activities. you are deemed to have accepted.
10.1. You must not use the Services and chat function for any purpose considered offensive, obscene, racist, discriminatory or offensive. You should not use offensive and offensive language or images, and you should not engage in offensive behavior to other Players and site employees.
10.2. You should not attempt to prevent the operation of the Website, and you should not use viruses, worms and similar methods that will affect the Services. Any bulk posting or spamming is strictly prohibited. You must not attempt to alter or interfere with any information in any form contained on the Website.
10.3. The Website should be used for entertainment purposes only and it is forbidden to copy and use all or any part of the site without permission.
10.4. You should not attempt to access the Website, the servers, computers and databases on which the Website is located, without your authorization. You must not attack the Website with DDOS(denial of service) or similar systems. If you take such initiatives, cooperation will be made with the relevant authorities and your identity information will be shared. As a result of such an attempt, your right to use your membership ends.
10.5. Our company is not responsible for any loss or damage that may occur to your computer, computer programs, phone, documents, while using the Website, while downloading files from the Website, due to viruses, DDOS attacks or various harmful technologies.
10.6. Selling or transferring accounts between players is prohibited.
11.1. In accordance with company security policy and Curacao laws, accounts that are inactive for thirty (30) months are called ‘Inactive accounts’ and the money in your balance will be refunded to you. If you cannot be reached, your balance will be transferred to the Curacao Gaming and Lottery Administration.
11.2. When your inactive account is closed, you will be informed using your contact information. Your account balance will be refunded unless the account closure is within the scope of collusion, cheating, fraud and illegal activities or breach of usage rules. If you cannot be reached, it will be transferred to the authorized betting institutions.
12.1. It is at the absolute discretion of the Company to change or update any service on the Website at any time.
13.1. In case of any software or hardware error or malfunction in the system providing the Website, we will intervene in a short time to fix the problem.
13.2. Our company is not responsible for errors in the hardware or software you use, or access errors caused by your internet service provider.
14.1. Due to various reasons, a bet transaction may have been accepted or paid by us incorrectly.
14.2. Lunabet.com reserves the right to cancel any bets placed on incorrect odds, altered odds (odds listed against the wrong teams) or when live betting is not possible. Lunabet.com reserves the right to cancel, restrict, reject and limit any bet.
14.3. We (including our employees and representatives), business partners, and none of our service providers are liable for any losses or lost profits caused by mistake made by us or you. You will lose any gains/losses that occur as a result of this type of error.
15.1. Accessing the Website and using the Services is entirely your choice and discretion, and you do so at your own risk.
15.2. The Company provides a website that is easy to use and works properly as defined in the rules. No guarantee can be given or promised for any service/product other than the Website and the products offered on the Website. Therefore, warranties applied for similar products are excluded from our warranty to the extent permitted by law.
15.3. Our company is not responsible for job loss, data loss, profit, income, opportunity, prestige, recognition, business interruption and unforeseen losses, they are excluded from the scope of the contract.
16.1. It is your responsibility to cover any liability, cost, expense (including legal costs) and incidental costs incurred as a result of violating the Rules.
16.2. When you violate the terms of use, the rights are reserved, but you will be notified that your activity is against the rules and you need to stop, using your contact information, your account will be frozen and your betting and playing games will be blocked, your account will be closed with or without prior notice.
16.2.4. Withdrawals, winnings and bonuses resulting from any violation of the rules will be withdrawn from the account.
16.3. In case of non-compliance with the rules, deactivation of the user code and password is at the discretion of the Company. If there are different memberships with a common IP address or shared use on the same device in your transactions in sports betting and casino games, your earnings will be canceled and your balance will be reset. (Mutual bets for the same game, common IP address and account usage, external program, etc.)
17.1. All website design, text, graphics, music, sound, photography, video, their selection and arrangement, software compilations, source code, software and all materials are subject to other proprietary rights copyrighted by us or used under license by third party rights holders. The materials on the website may be downloaded for personal use on a single personal computer only and may not be used for commercial purposes.
17.2. In no way is it possible to transfer the rights of us or third party rights holders to any Player.
17.3. The use and reproduction of trademarks, trade names and logos appearing on the Website is prohibited unless permitted under the rules.
18.1. Personal information received by the Website is protected in accordance with data security laws. Our site meticulously fulfills its obligations regarding the use of personal information.
18.2. You are deemed to have accepted the use of the personal information you provided on the Website by the Company in accordance with the site conditions, and the use in accordance with legal and regulatory obligations.
18.3. In accordance with the Company’s policy, no personal information is shared with third parties, except for the employees of the Company who are obliged to provide services and have the right to access the information.
18.4. To ensure an accurate record of the information we receive from you, a copy of any contact information you send to us (including a copy of e-mails) will be retained by us.
19.1. “Cookies” are used for the effective use of the website. Cookies are small text files that are downloaded to your computer and are remembered when you come back to the site. Information on how to control and delete cookies can be found at www.aboutcookies.org. By deleting and disabling cookies, you may not be able to access or use some features of the website.
20.1. To make any complaint about the website, you must first contact the customer relations department.
20.2. In the event of any dispute, you agree that the server logs will be recognized as the final authority in determining the outcome of any match.
20.3. In case of any difference between the result displayed on the Player screen and the result on the game server, the data on the game server is considered valid, you agree that we are the final authority that determines the rules and conditions during your participation in online games.
20.4. In case of any dispute, you will be contacted using your contact information.
21.1. The language in which the Rules are written is English and all translations are from the original English text. If the Rules or any documents or notices are translated into another language, the original English version will prevail.
22.1. We reserve the right to transfer, assign, sublicense or pledge the Rules to another person, either in the same or less advantageous way.
23.1. Our company cannot be held responsible for non-compliance with the requirements of the rules of use, such as inability to provide service or service delay due to events beyond the control of the Company due to war, social upheaval, interruption in internet services, industry-related problems, DDOS attacks and similar compelling reasons. During the continuation of these compelling reasons, the Services are deemed suspended and our service period is deemed to be extended during the continuation of the compelling reasons. Our site will make every effort to end these compelling reasons or to find solutions to fulfill their obligations as much as possible despite the compelling reasons.
24.1. Failure of our site to warn you if you, as a Player, neglect the obligations that you are obliged to fulfill, or the failures that may occur in the implementation of the rights and regulations authorized by our site, do not waive these rights and obligations and do not remove your obligation to these obligations.
24.2. The waiver arising from the failure to fulfill the obligations arising from you does not constitute another waiver to be formed. There is no waiver of the terms of use unless expressly stated and notified to you in writing.
25.1. If any of the rules is determined to be invalid, illegal or unenforceable, these rules are separated from the other rules, the other rules remain valid to the extent permitted by law. In these cases, the invalid or unenforceable parts are amended to be lawful and as close as possible to the meaning given in the original text.
26.1. Curacao laws apply in all cases.
26.2. The Courts of Curacao have exclusive jurisdiction in case of any dispute arising from the Rules of Use.
27.1. For Players who want to restrict themselves, the following tools/options for limits and self-exclusion are available:
– Set a limit on the amount you can deposit into your account within a specified period of time.
– Set a limit on the amount you can wager within a specified period of time.
– Set a limit on the losses you can incur within a specified period of time.
– Set a limit on the amount of time you can play in any one session.
– Self-exclude yourself from playing. In setting any cooling off period you have the right to suspend your account for a period of no less than seventy-two (72) hours.
-Deregistration from the Website
27.2 In order to implement the tools/options for limits and self-exclusion referred to in article 27.1, please send a request to [email protected]
27.3 If you wish to lower the limits referred to in article 27.1 after they have been enabled, the regulations require that you must wait until your current limit expires before the new limit will take effect.
27.4 The consequences of the limits referred to in article 27.1 is that the Company will make all reasonable efforts to not accept a wager from you contrary to a limit or exclusion set by you. However, the Company not accept any responsibility if your use of the Website to place bets is not detected or noticed by us.
27.5. We are committed to supporting Responsible Gaming initiatives, we recommend you to visit the site below to learn about Problematic Gaming.
Gambling Therapy – www.gamblingtherapy.org
28.1. All other sites linked on our site are for informational purposes only. The use of these links is your responsibility and we are not responsible for any problems that may arise from the use or content of these sites.
29.1. Any statistics displayed on the website during a live event (eg score, time information) are for general information purposes only, there is no guarantee of accuracy and should not be relied upon for placing a bet.
29.2. Bets will be held in “hold” mode during the acceptance period and will then be accepted or void.
29.3. Bets that are in “pending” mode may be voided if it is determined that the market for that bet has changed significantly by the acceptance period.
29.4. The company reserves the right to stop bets in any market without notice.
29.5. If the company has reason to believe that a live bet was placed after the outcome of a live event became known, or if any technical malfunction occurred, if the wrong odds were entered after the live bet team gained an advantage, the company has the right to void the bet without giving any reason.
30.1. Bonuses are promotions created for our Players. Only Players with a unique IP address can benefit from our bonuses. For this reason, if you log in to our site from shared networks such as internet cafe, lodging, cafe, workplace, dormitory, do not receive a bonus. Otherwise, no liability will be accepted.
30.2. If there is more than one membership from the same IP address, all your bonuses and winnings will be CANCELED.
30.3. Only one type of bonus is eligible for a deposit.
30.4 Bonuses exceeding the amount of 50.000₺ will only be granted after the you have passed the verification process as described in art. 5.4.
United States of America or the U.S.A dependencies, Canada, United Kingdom, Spain, France, Italy, The Netherlands, Aruba, Bonaire, Curacao, St Maarten, Statia, and Belgium.
NetEnt content will not be available in the following regions:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom, the United States of America.
Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes cannot be offered in the following countries:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
Vikings Video Slot must not be offered in the following jurisdictions:
Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) is only playable in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus , Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
The Player may use the Services for strictly non-professional, personal purposes. Using the Services on behalf of a third party or company is prohibited. Player; may use the Services offered only for entertainment purposes in accordance with the terms and conditions as well as laws, rules and regulations. It is forbidden to use the services offered by a corporate player for a commercial purpose. Upon the suspicion of any use of the Services in breach of this article, the Company reserves the right to change or terminate any bonus offer, cancel any winnings and close the Player Accounts involved.
It is strictly forbidden for a Player to open more than one account. This prohibition has several reasons, such as prevention of collusion and affiliate fraud. Also, multiple accounts can be used for chip dumping, where a player uses one of their accounts to deliberately lose its chips to another player account, in order to launder money. In case of detection of Players or Player groups that open a Player Account in violation of the rules; has the right to close the account or accounts, cancel the bonuses offered or any winnings, if any.
The player accepts and declares that in each deposit he has made, each deposits he has made has not been obtained by any illegal means. Our site is within the scope of this rule; reserves the right to request additional information about the transaction.
The amount of deposit that can be made within 24 hours is unlimited. Any member can invest as much money as they want.
Our site; reserves the right to ask for the deposit source for deposits to be made in the amount of more than 50.000₺ at one time.
The maximum amount that can be earned on a daily basis; It is 1.000.000₺. Winnings above the specified amount can be cancelled.
Unless otherwise stated; all withdrawals; It is done with the method that the player prefers to use while depositing. In the event that the player makes an deposit with more than one method and submits a withdrawal request, the right to complete the withdrawal request corresponding to each deposit method within the scope of money laundering measures is reserved.
For deposits and withdrawals, the player can only submit a request using a Player Account in his own name. The player accepts that he will make all of his deposits and withdrawals on the site only with financial instruments belonging to his name and serving in the country of residence.
Within the scope of money laundering measures, it is forbidden for the player to withdraw money from our site to a Player Account that does not belong to him.
Unless there is a different agreement between the player and the site, the maximum amount that can be withdrawn within a 24-hour period is 1,000,000₺.
Within the scope of preventing money laundering and suspicious transactions, our site may cancel your withdrawal requests and hold your requests for necessary investigation.
The maximum withdrawal amount, regardless of the limits in this article; It is determined according to the limits determined by the payment method chosen by the player while making the transaction.
Each account is personal, as each player’s account contains their own personal information. To prevent the commission of any money laundering, terrorist organization financing or similar crimes; cannot transfer all or part of the rights and obligations of the player’s account to any other player or person.
the player; If it does not accept any of its rights under the terms and conditions, it loses all its rights against our site.
In accordance with money laundering policies and regulations; provided that the withdrawal is made in the same way as the deposit method made. It is considered legal for a player to transfer his rights and/or obligations by court order or a law.
In case of any dispute arising from the contract subject to these terms and conditions, the person representing the site management must have a meeting with the member to resolve the dispute within 14 working days from the date of the written request of the member in dispute.
In case the said dispute cannot be resolved completely by mutual negotiations; The parties agree to settle the dispute with the mediator in order to settle the dispute. The mediator will be determined by the site management and the parties will be notified in writing within 14 working days from the decision to settle the dispute through mediation.
Unless otherwise agreed; The mediation process will begin no later than 8 weeks from the Alternative Dispute Resolution notification.
Coinbar N.V. – Responsible Gaming Procedure
(V1.1 – September 2025)
Revision History
1.0 – May 2025 – eMoore N.V. – Compliance Function – Next review: May 2026
1.1 – September 2025 – eMoore N.V. – Compliance Function – Next review: September 2026
Definitions and Abbreviations
Advertisement Activities: All marketing, promotion and advertising activities (including bonuses).
CGA: Curaçao Gaming Authority.
Customer: An individual registered to use company services.
Customer Account: An account created after registration, required for real-money wagering.
Game of Chance: Games whose outcomes depend entirely or partly on chance. LOK: National Ordinance on the Game of Chance.
Vulnerable Persons: Minors, persons with gambling addiction risk, self-excluded individuals, bankrupt persons.
1. Introduction and Policy Statement
The Company adopts a responsible approach to gambling. Industry, government, and community share responsibility to prevent gambling problems.
While gambling is entertainment for most, it can have negative effects for some. All employees receive responsible gambling training at induction and annually. A designated Responsible Gaming Officer has been appointed.
2. Responsible Gambling
Objective: Reduce gambling-related harm. No credit is provided to customers.
CGA policy requires license details, underage prohibition notice, responsible gaming message, and support links to be displayed.
Measures: Age verification, self-assessment tools, behavior tracking, deposit limits, time-outs and self-exclusion.
3. Problem Gambling
Problem gambling is the loss of control over gambling behavior.
Impacts: severe financial loss, harm to family and friends, decline in work performance. The Company’s aim is to balance entertainment with protection of at-risk players.
4. Age Verification
No persons under 18 may gamble.
If detected, all funds are refunded and the account closed.
Records are retained for CGA review.
5. Information Visibility
Responsible gaming information is easily accessible on the homepage and footer. Terms and conditions are clearly stated.
Links to gambling support organizations are provided.
6. Behavior Tracking
Customer activity is monitored: deposit frequency, failed transactions, withdrawal reversals, extended sessions, frequent tool changes, excessive support contact, attempts to open multiple accounts.
7. Self-Exclusion
Customers may self-exclude. Applies to all brands and advertising activities. Duration: minimum 1 year, options for 3, 5, 10 years or lifetime.
Account closed, no bonuses offered, no marketing allowed.
7.1 Reactivation after Self-Exclusion
After the period ends, customers may request reactivation in writing. The Company cannot initiate communication.
7.2 Company Initiated Exclusion
The Company may exclude customers showing problematic behavior or criminal activity.
Not based solely on winnings.
8. Time-Out / Cooling-Off Periods
Customers can request a short break. Account is closed, marketing stopped.
9. Deposit Limits
Customers can set daily, weekly, or monthly limits.
10. Reality Checks
On-screen reminders during sessions allow players to log out.
11. Customer Protection Measures
Direct links to independent organizations (gamblingtherapy.org, gamcare.org.uk, gambleaware.org).
Self-assessment checklists provided. Access to gambling history.
Content available in English and target market languages. Duplicate accounts prevented.
Advertising must be responsible.
12. Bonus Conditions
Bonuses are classified as advertising and must be clear. No bonuses used to encourage excessive play.
12.1 Third Party Responsibility
Third parties must comply with the Responsible Gaming Policy. Excluded customers must be removed from marketing lists.
13. Internal Evaluation
Customer interactions are reviewed regularly. Findings reported to management. Policy updated accordingly.
14. Training
All staff receive induction and annual training. Additional training may be provided when necessary.